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About our
About our

How we Came to BEE

Our Purpose

At QRM, we strive to make a difference in the lives of patients and in the operational success of the facilities and therapy teams we support. Our team is dedicated to empowering one another to achieve greatness and to creating lasting, meaningful change in the long-term care industry. Since our inception in 2018, we have seen our mission come to life, and we remain humbled and vigilant in our commitment to excellence.

We Practice What We Preach

Our Values

We understand collaboration is key when it comes to bolstering employee and client success. Through consistent education and enrichment, we can uncover new strategies which propel our clients towards success and strengthen our approach.

We generate purposeful solutions using intuitive technology, advanced programming and our expansive service offerings to meet the demand of modern healthcare. We extend the responsibility of advancement to our employees and offer an environment which inspires innovation.

By continuously keeping a watchful eye on the ever-changing nature of the long-term care industry, we remain alert and hold ourselves accountable for providing thoughtful support to our fellow team members who in turn provide excellent service to our clients.

We remain dedicated to the empowerment of our highly motivated and passionate team as well as our loyal clients. By strengthening our development, we effectively surpass industry standards to make an impact on our client’s operations and patient’s outcomes.

Come and knock on our door...

Where to Find Us

An Opportunity You Cannot Resist

Join the Team

We are always looking for top talent to join our dynamic and continuously expanding team. If you have a passion for providing excellent service and effective solutions, we would love to chat. Join our talent community today if you think you would be a good fit for our hive.

Open Positions

Location

Regional Operations Director

New York

Regional Operations Director

Michigan

Regional Operations Director

El Paso, TX

Regional Operations Director

Dallas/Ft. Worth, TX

Clinical Reimbursement Auditor

Remote

Leading the Team

Executive Leadership

Freda Mowad

Freda Mowad

Chief Executive Officer

L.D. Ivy

L.D. Ivy

Chief Financial Officer

Susan Krall

Susan Krall

Executive Vice President of Corporate Relations

Haylie Morris

Haylie Morris

Executive Vice President of Operations

Amie Gerlach

Amie Gerlach

Vice President of Marketing & Communications

Angie Hart

Angie Hart

Vice President of Talent Acquisition

Beth McCarty

Beth McCarty

Vice President of Employee & Corporate Resources

Stacey Hallissey

Stacey Hallissey

Senior Vice President of Integrity & Quality Improvement

Ashley Duggan

Ashley Duggan

Vice President of Medical Review & Clinical Compliance

Isaac Henkin

Isaac Henkin

Senior Vice President of Business Development

Matt Cameron

Matt Cameron

Senior Vice President of Clinical Data Analytics & Innovation

Brenisha Thigpen

Brenisha Thigpen

Divisional Vice President of Operations

Jonathan Calloway

Jonathan Calloway

Regional Vice President of Operations

Johnny Flores

Johnny Flores

Regional Vice President of Operations

Andrea Green

Andrea Green

Regional Vice President of Operations

Keith McCrate

Keith McCrate

Regional Vice President of Operations

Dennis NG

Dennis NG

Regional Vice President of Operations

Cristin Noll

Cristin Noll

Regional Vice President of Operations

AJ Ordona

AJ Ordona

Regional Vice President of Operations

Priyanka Samuel

Priyanka Samuel

Regional Vice President of Operations

Angela Thompson

Angela Thompson

Regional Vice President of Operations

Andrea Thrasher

Andrea Thrasher

Regional Vice President of Operations

Deepti Bajaj

Deepti Bajaj

Vice President of Training & Implementation 

Megan Ussery

Megan Ussery

Director of Reimbursement Programming

Stacy Grondel

Stacy Grondel

Director of Reimbursement Operations

An Opportunity You Cannot Resist

Join the Team

We are always looking for top talent to join our dynamic and continuously expanding team. If you have a passion for providing excellent service and effective solutions, we would love to chat. Join our talent community today if you think you would be a good fit for our hive.

Join Our Talent Community

Submit Your Resume

Freda Mowad

Chief Executive Officer

Freda has over 20 years of experience as a Speech Language Pathologist and executive leader. Freda began in long term care as a treating SLP focused on dysphagia management and cognitive rehabilitation. In 2009 Freda became the Vice President of Operations at one of the largest contract rehab companies in Texas and from 2015 to 2018 she headed as President, growing the company to over 160 locations.

Freda has established a reputation for achieving stellar clinical and financial outcomes in a highly conscientious manner and has a finesse for building incredible teams of talent. Freda is highly skilled at navigating swiftly and effectively through the everchanging healthcare environment which is evident by her loyal client base and growth.

L.D. Ivy

Chief Financial Officer

L.D. is a skilled financial expert with over 25 years of strategic planning experience in the healthcare industry. Prior to QRM, L.D. served in various financial management roles with both public and private long-term care companies.

L.D. specializes in operational finance, financial planning & analysis, budgeting, forecasting, mergers & acquisitions. L.D. has executive responsibility for QRM’s financial operations and provides insight for new business development and innovative strategies.

Susan Krall

Executive Vice President of Corporate Relations

Susan Krall is a Physical Therapist with over 30 years of multi-state Post-Acute rehab management experience. Her client base includes privately owned and nationwide for-profit and not-for-profit skilled nursing facilities, CCRC campuses, home health and out-patient agencies.

Currently Susan’s primary focus is on partnering with clients to identify and implement strategies which drive enhanced outcomes and patient satisfaction in today’s value driven / person centered reimbursement and regulatory environment.

As a member of AHCA, Leading Age, ACHCA, NASL, NPA and AANAC, Susan is committed to continual learning and collaborative strategic initiatives in an effort to facilitate and support successful navigation through ever changing and demanding times.

Haylie Morris

Executive Vice President of Operations

Amie Gerlach

Vice President of Marketing & Communications

Angie Hart

Vice President of Talent Acquisition

Beth McCarty

Vice President of Employee & Corporate Resources

Stacey Hallissey

Senior Vice President of Integrity & Quality Improvement

Ashley Duggan

Vice President of Medical Review & Clinical Compliance

Ashley Duggan is an experienced RAC-CTA occupational therapist by profession. She has extensively developed her expertise in all aspects of the medical review process including:

  • Organizational efficiencies
  • Clinical review
  • Education/training
  • Reimbursement maximization
  • Audit management across review entities (e.g., MAC TPE, RAC, UPIC, OIG, SMRC, managed care, risk adjustment and other identified needs)

Isaac Henkin

Senior Vice President of Business Development

Matt Cameron

Senior Vice President of Clinical Data Analytics & Innovation

Brenisha Thigpen

Divisional Vice President of Operations

Jonathan Calloway

Regional Vice President of Operations

Johnny Flores

REGIONAL Vice President OF OPERATIONS

Johnny has extensive knowledge of therapy operations in a variety of settings with a focus in long-term care. Johnny began his career with an in-house organization where he became the Vice President of Operations and Finance in 2015. Johnny has since served as a Divisional Vice President for one of the largest contract companies before joining QRM. While Johnny is dedicated to operational excellence, Johnny remains committed to his employees, customers and residents. Johnny lives in San Diego, CA where he enjoys being on the water and traveling as time allows.

Andrea Green

Regional Vice President of Operations

Andrea has been a physical therapist for over 20 years, primarily working in long-term care management for both in-house and contract organizations. She received her Doctorate in Physical Therapy from MGH Institute of Health Professions in 2002 and pursued a Resident Assessment Coordinator Certification (RAC-CT) in 2022 to better support operations in the ever-changing world of reimbursement and emphasis on outcome measures. Andrea lives in San Diego, CA where she enjoys time outdoors with her family and friends.

Keith McCrate

Regional Vice President of Operations

Dennis Ng

REGIONAL Vice President OF OPERATIONS

Dennis Ng has been a licensed clinician and operator for over 25 years and has worked in various clinical settings. He received his B.S. in Physical Therapy in 1997, M.S. in Exercise Science in 2005, Doctor of Physical Therapy in 2005, and MBA in 2018. Over the course of his career, he has received several certifications – Wound Care Certified (WCC), Certified Lymphedema Therapist (CLT), Resident Assessment Coordinator and Certified (RAC-CT). His passion is the Spanish language and he has received his diploma from the Spanish Ministry of Education, Culture and Sports.

Cristin Noll

Regional Vice President of Operations

AJ Ordona

Regional Vice President of Operations

Priyanka Samuel

Regional Vice President of Operations

Priyanka Samuel is a dedicated leader in rehabilitation management and operations. She is passionate about leadership and loves merging her operational and clinical skills to get the best outcomes. Priyanka received her master’s in physical therapy from Texas Woman’s University in Houston and her doctorate in physical therapy from Massachusetts General Hospital IHP in Boston. She is committed to operational excellence and doing what’s best for her employees, clients, and the patient population she serves. In addition, Priyanka loves traveling and spending time with her family.

Angela Thompson

Regional Vice President of Operations

Andrea Thrasher

Regional Vice President of Operations

Deepti Bajaj

Vice President of Training & Implementation 

Megan Ussery

Director of Reimbursement Programming

Stacy Grondel

Director of Reimbursement Operations

Hive-Mentality

Patient-Centered

Quality Solutions