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Regional Operations Director

Jackson, MS

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QRM is seeking an experienced Therapy/Rehab Program Manager well versed in Clinical Reimbursement and Patient Driven Payment Model (PDPM) in the arena of rehab relating to PT-PTA-OT-OTA-SLP. Must be a licensed clinician with multi-site management experience, background in operations and with clinical expertise; must be Physical Therapist/Assistant, Occupational Therapist (Assistant), or Speech-Language Pathologist/CCC, and reside in Mississippi. Must have the ability to travel regularly throughout the entire region (including regular overnight travel). Please review all qualifications below carefully.

Regional Therapy Director Job Summary:

This position provides extensive training, analysis, advice and consultation to the facilities and teams within his/her area of responsibility in the Mississippi Region. Monitors, consults, and makes effective recommendations for changes and modifications to existing facility processes, systems, policies, and practices which will assure efficient, effective and compliant rehab oversight and payment performance.

Regional Therapy Director Job Functions include, but are not limited to:

  • In-depth knowledge of reimbursement methodologies for therapy, specifically PDPM
  • Provides consultation, training and support for assigned area
  • Analyzes systems and processes to ensure compliance that federal and state regulations as well as company policies and procedures are followed
  • Works in conjunction with teams to resolve issues, endorse changes and conduct follow-ups to establish that recommendations are effectively implemented and monitored for appropriateness.
  • Promotes compliance by performing periodic audits of assessments, supporting documentation, and other relevant data.
  • Recognizes, advises and promotes facility best practices and systems
  • Prior experience working with Medicare rules, regulations, billing codes
  • Understanding of HIPAA privacy rules and regulations
  • Strong ability to communicate with others; excellent interpersonal and customer service skills
  • Therapist with completion of degree in from accredited program and licensed in the state of employment
  • Three to five years of clinical experience in a long-term care setting, which includes supervisory, administrative or consultative capacities
  • MUST HAVE prior multi-site SNF management with a background in clinical processes. training and mentoring
  • Current knowledge of computer technology and systems
  • Ability to work independently with minimal supervision and guidance, yet successfully collaborate with teams internally and externally
  • Extensive knowledge of PDPM, Medicare reimbursement, compliance and eligibility
  • Experience with Rehab Optima or Net Health documentation systems
  • BASED near Jackson, MS; must be willing and able to travel (consistent overnight travel required).

Enjoy all the advantages of a comprehensive package including full benefits and competitive salary. Candidates should have ability to travel for coverage of territory.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Travel reimbursement
  • Vision insurance

Experience:

  • multi-site SNF Rehab management: 3 years (Preferred)

License/Certification:

  • Therapy license (OT/OTA/PT/PTA/SLP)

Willingness to travel:

  • 50% (Preferred)

Work Location: On the road

DOR Specialist

Remote

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The DOR Specialist is responsible for providing leadership and direction to the rehab team for the successful clinical and operational management of facilities supported. The DOR Specialist reports to the Director of Quality Improvement & Education.

Key Results Area

• Provide DOR leadership and coverage for 3+ facilities

• Responsible for all items on the DOR checklist per established deadlines

• Effectively and professionally communicate information to the rehab point person/rehab team within four business hours

• Escalate barriers to patient care due to staffing immediately to the Regional Operations Director/Talent Acquisition/Ops leadership chain

• Maintain CMI/Long-term tracker to address all screens 2 weeks before the scheduled ARD effectively

• Lead Weekly Rehab meeting to manage therapy caseload and update IDT clinically

• Actively participate in all pertinent facility meetings

• Host and lead a weekly collaboration call with the Regional Operations Director

• Responsible for achieving Key Performance Indicators within 2 weeks for each rehab department covered

• Deliver weekly communication and management of metrics, staffing, clinical outcomes, and other relevant items to facility administration and Operations every Friday before end of day

• Confirm email receipt within four business hours and follow up by the established deadline

• Notify the Regional Operations Director regarding any team member’s performance concerns within 24 hours

• Actively participate and contribute during weekly team meetings

• Responsible for submitting hours for coverage provided per facility per established process

• Evaluate and assess personal performance on a routine basis

• 5+ years’ experience in long-term care and skilled nursing in a Rehab Director or Area/Regional Director role

• Advanced understanding of operations, as well as clinical training methods and industry best practices

• Independent and self-motivated

• Innovative and detail-oriented professional with strong analytical and organizational skills

• Strong proactive written and verbal communication supporting client satisfaction and retention

• Solid collaborative skills with team and clients, with the ability to work remotely and autonomously

• Strong time management with a proven ability to meet deadlines

• Function well in a fast-paced and at times stressful environment

• Demonstrate discretion, sensitivity, and ability to maintain confidentiality

• Ability to establish and maintain positive relationships

• Proficiency with Microsoft Office and EMR, with the aptitude to learn new programs

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