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The Implementation Project Coordinator is a member of the Clinical Compliance team who supports the departments by providing administrative work, contributing to project management, assisting with Go Live implementation and EMR support. The Project Coordinator reports to the Director of Implementation.
Key Results Area
• Complete Transitional Evals as assigned
• Create GO LIVE Chats for each client
• Create new section group for each GO LIVE including task check list in assigned software
• Create, update and maintain GO LIVE checklist as established by Master Implementation Guide
• Upload documents to Share Point
• Provide data entry support and reporting in CRM
• Complete routine EMR audits as assigned and within established timelines
• Provide EMR question and answer support to the field as needed
• Daily written and verbal communication and response to appropriate parties within 24 hours
• Ensure QTI team projects are hitting appropriate deadlines and involve needed stakeholders to ensure timeliness
• Monitor multiple inboxes for troubleshooting, reaching out to appropriate personnel to resolve within 4 hours
• Actively participate in weekly QTI team meeting following established protocol
• Evaluate and assess personal performance on a routine basis
• Other duties as assigned
• 3 plus years of administration experience
• Independent and self-motivated
• Effective proactive written and verbal communication supporting client satisfaction and retention
• Strong collaborative skills with team and clients with the ability to work remotely and autonomously
• Strong time management with a proven ability to meet deadlines
• Function well in a fast-paced and at times stressful environment
• Demonstrate discretion, sensitivity, and ability to maintain client confidentiality
• Ability to establish and maintain positive relationships
• Microsoft Office proficiency, with the aptitude to learn new programs
The Informatics Coordinator supports the effective operation, maintenance, and optimization of clinical and business information systems across the organization. This role is responsible for coordinating user access, supporting EMR and data systems, maintaining data integrity, and assisting with reporting and troubleshooting activities. The Informatics Coordinator serves as a key operational link between Informatics, IT, and internal stakeholders, ensuring accurate system configuration, timely support, and reliable data processes across platforms including EMR systems, Microsoft applications, and other business tools. This position reports to the Informatics Project Manager.
Key Results Area
*Manage user setup processes for new hires, role changes, and terminations across all clinical and business systems
*Ensure accurate configuration of system access, permissions, and credentials across EMR, Microsoft platforms, and other data systems
*Assist users with systems navigation and basic functionality questions
• Generate, validate, and distribute routine and ad hoc reports to internal teams and leadership
• Assist in managing data exports and ensuring timely delivery of reporting outputs
• Identify and communicate data discrepancies or inconsistencies
• Partner with Informatics, IT, Operations, and other departments to support system functionality and data needs
• Coordinate with team members to ensure smooth system transitions, activations, and updates
• Support the maintenance and daily operations of clinical information systems, including Net Health and other EMRs
• Document workflows, procedures, and system processes to ensure consistency and scalability
• Identify opportunities for improving efficiency, accuracy, and user experience
• Contribute to continuous improvement initiatives within the Informatics function
• Maintain professionalism, confidentiality, and strong working relationships across teams
• Evaluate and assess personal performance on a routine basis
• Associate’s or Bachelor’s degree required
• 2+ years of experience in informatics, data coordination, healthcare systems, or related technical support role preferred (experience with Net Health administration systems highly preferred)
*Advanced Microsoft Office Excel, with aptitude to learn new programs
• Independent and self-motivated
• Innovative and detail-oriented professional with strong analytical and organizational skills
• Strong proactive written and verbal communication supporting client satisfaction and retention
• Solid collaborative skills with team and clients with the ability to work remotely and autonomously
• Strong time management with a proven ability to meet deadlines
• Function well in a fast-paced and at times stressful environment
• Demonstrate discretion, sensitivity, and ability to maintain client confidentiality
• Ability to establish and maintain positive relationships
