Privacy Policy

Summary of Key Points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using the table of contents below to find the section you are looking for.

• What personal information do we process? We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. See Section 1.
• Do we process any sensitive personal information? We do not process sensitive personal information.
• Do we collect any information from third parties? We do not collect any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. See Section 2.
• When and with whom do we share personal information? We may share information in specific situations and with specific categories of third parties. See Section 4.
• How do we keep your information safe? We use organizational and technical measures to protect your personal information, but no method is 100% secure. See Section 7.
• What are your rights? Depending on where you live, you may have rights regarding your personal information. See Section 9.
• How do you exercise your rights? Contact us or submit a data subject access request. See Section 14.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Job titles
• Contact preferences
• Contact or authentication data
• Services
• Facilities

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: qrmhealth.com/cookie-policy.

The information we collect includes:

• Log and Usage Data. Service-related diagnostic, usage, and performance information recorded in log files.
• Device Data. Information about the device you use to access the Services (e.g., IP address, browser type, hardware model, operating system).
• Location Data. General or precise location depending on your device settings. You can opt out by disabling location access, but some features may not work.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To enable user-to-user communications. We may process your information if you choose to use offerings that allow communication with another user.
• To send you marketing and promotional communications. We may process information for marketing if this is in accordance with your preferences. You can opt out at any time. See Section 9.
• To evaluate and improve our Services, products, marketing, and your experience. Including identifying trends and measuring campaign effectiveness.
• To identify usage trends. To better understand how the Services are used so we can improve them.

3. What Legal Bases Do We Rely On To Process Your Personal Information?

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (express consent) for a specific purpose, or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
• If collection/use with consent would compromise availability/accuracy and is reasonable for investigating a breach of an agreement or contravention of law
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to production of records
• If produced in the course of employment/business/profession and consistent with the purposes for which it was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and specified by regulations

4. When and With Whom Do We Share Your Personal Information?

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place designed to help safeguard your personal information.

Categories of third parties we may share personal information with:

• Communication & Collaboration Tools
• Data Analytics Services
• Data Storage Service Providers
• Performance Monitoring Tools
• Social Networks
• Sales & Marketing Tools
• Website Hosting Service Providers

Text Messaging and Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Other situations where we may share information:

• Business Transfers. In connection with merger, sale of assets, financing, or acquisition.
• Google Maps Platform APIs. We may share information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We may obtain and store on your device ("cache") your location. You may revoke consent anytime by contacting us.
• Affiliates. We may share with affiliates who must honor this privacy notice.
• Business Partners. We may share to offer certain products, services, or promotions.

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences).

To the extent these technologies are deemed a "sale"/"sharing" (including targeted advertising) under applicable US state laws, you can opt out by submitting a request as described in Section 11.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: qrmhealth.com/cookie-policy.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Display Network Impressions Reporting and Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include optout.networkadvertising.org and www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal